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Accessibility statement for HM Land Registry – Local land charges, Migration Hub service

This accessibility statement is for the Migration Hub service. HM Land Registry update this.


  1. How you can use this website
  2. How accessible this website is
  3. How to get information in an accessible format
  4. Enforcement procedure
  5. Technical information about this website's accessibility
  6. Non-accessible content
  7. How we tested this website
  8. What we are doing to improve

How you can use this website

On this website you should be able to:

We have made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know the following parts are not accessible:

We are working on these issues to improve the accessibility of this website.

How to get information in an accessible format

We are always looking to improve the accessibility of this website.

You can contact us:


We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you are not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

HM Land Registry commit to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances.

Non-accessible content

The following content is not accessible. We have provided an explanation and reference to the relevant WCAG section.

PDF files

Currently some of the PDF files found in the Migration Hub are not fully PDF or UA compliant. Some of these PDF files do not meet the basic requirements criteria due to font not being embedded. There have also been issues reported with tagged content and artifacts.

There are also some issues with the logical structure of some PDF files such as structure elements missing bounding boxes and alternative descriptions.

Some PDF files have been flagged to have missing PDF or UA identifiers which is classed as a Metadata and Settings issue. All these issues may affect the order in which the screen reader reads text from the PDF files affected, it may not always be in the logical order.

These PDF files are supplied to us by people external to the service, therefore we are not able to anticipate whether the PDF files are PDF or UA compliant when we receive them and upload them to the migration hub.

This fails 1.1.1 Non text content, 1.3.2 Meaningful Sequence, 2.1.1 Keyboard and 2.4.3 Focus Order.

Links to GOV.UK

We are also aware that some pages on the system have links to sites external to the service that aren’t very accessible. We are not responsible for those sites external to the service

Currently this issue is not in the scope of the accessibility regulations.

How we tested this website

We tested this website on 15 September 2021.

Our internal audit team conduct all testing. This includes:

What we’re doing to improve

We are aware of the accessibility issues on this website. We aim to fix them as soon as possible.

This statement was prepared on 15 September 2021. It was last updated on 24 April 2023.