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Accessibility statement for HMLR - Local Land Charges Migration Hub Service

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us at:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the accessibility requirements, contact: Local Land Charges:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

We also provide an assisted digital service for those who cannot complete the service. If you require this service, contact us on:

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Currently some of the PDF files found in the Migration Hub are not fully PDF/UA compliant. Some of these PDF files do not meet the basic requirements criteria due to font not being embedded. There have also been issues reported with tagged content and artifacts.

There are also some issues with the logical structure of some PDF files such as structure elements missing bounding boxes and alternative descriptions.

Some PDF files have been flagged to have missing PDF/UA identifiers which is classed as a Metadata and Settings issue. All of these issues may affect the order in which the screen reader reads text from the PDF files affected, it may not always be in the logical order.

These PDF files are supplied to us by people external to the service, therefore we are not able to anticipate whether the PDF files are PDF/UA compliant when we receive them and upload them to the migration hub.

Disproportionate burden

There are no features in this service that are considered to be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

We are also aware that some pages on the system have links to gov.uk sites external to the service that aren’t very accessible. This does fall outside of the scope of accessibility regulations for this service in particular as we are not responsible for those sites external to the service.

How we tested this website

We conducted internal testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 and logged all test steps, results and defects in the quality management software ‘Quality Center’.

We have tested the service via the use of:

We tested:

What we’re doing to improve accessibility

We are aware of issues on the site, as listed in the section ‘non-compliance with accessibility regulations’ and are documenting these issues in order to schedule time for fixes into our development work cycle.

This statement was prepared on 15/09/2021. It was last updated on 15/09/2021.